Returns and Refunds on Trad Market

Our returns and refunds policy is designed to protect buyers while being fair to sellers, so everyone can trade with confidence. All returns must be initiated within 7 days of confirmed delivery. To initiate a return, reach out to the seller directly or file a claim through Trad Market. If you're unable to resolve the issue with the seller, contact Trad Market support with a description of the problem and photographic or video evidence.

Item Not as Described, Damaged, or Misrepresented

If your instrument arrives in a condition that's materially different from the listing — whether that's undisclosed damage, missing components, or misrepresented condition — you're entitled to a full refund of the item price, original shipping, and handling charges. The seller is responsible for return shipping costs.

Preference Returns

If the item arrived as described but isn't what you were looking for, you may return it for a refund of the item price only — original shipping and handling charges are not refunded. Return shipping is the buyer's responsibility, though the seller may generate a return label through Trad Market's shipping system, in which case the label cost is deducted from your refund.

International Returns

International returns follow the same policies outlined above. Return shipments must be marked as a "merchandise return" on the customs form and should reference the original shipment's tracking number to prevent double taxation.

Cancellations

If an order hasn't shipped the buyer may request a cancellation and receive a full refund. To cancel an order before it ships, contact the seller directly or cancel through Trad Market. Sellers have 3 business days after a sale to add tracking information.

Best Practices

Accurate listings are your best protection against returns — include clear photos, honest condition descriptions, and details about any wear, modifications, or repairs. Communication matters too: respond to buyer messages within 2 business days, especially if a question or issue comes up after a sale. A quick reply can often resolve a concern before it becomes a return.